APA Style
Barnes, James G.. (2003).
Secrets of Customer Relationship Management Rahasia Manajemen Hubungan Pelanggan .
Yogyakarta:
ANDI.
Chicago Style
Barnes, James G..
Secrets of Customer Relationship Management Rahasia Manajemen Hubungan Pelanggan.
Yogyakarta:
ANDI,
2003.
Text.
MLA Style
Barnes, James G..
Secrets of Customer Relationship Management Rahasia Manajemen Hubungan Pelanggan.
Yogyakarta:
ANDI,
2003.
Text.
Turabian Style
Barnes, James G..
Secrets of Customer Relationship Management Rahasia Manajemen Hubungan Pelanggan.
Yogyakarta:
ANDI,
2003.
Print.