APA Style
Armistead, Colin G., Clark, Graham. (1999).
Times Management Series : Customer Service and Support Layanan dan Dukungan Kepada Pelanggan .
Jakarta:
PT. Elex Media Komputindo.
Chicago Style
Armistead, Colin G., Clark, Graham.
Times Management Series : Customer Service and Support Layanan dan Dukungan Kepada Pelanggan.
Jakarta:
PT. Elex Media Komputindo,
1999.
Text.
MLA Style
Armistead, Colin G., Clark, Graham.
Times Management Series : Customer Service and Support Layanan dan Dukungan Kepada Pelanggan.
Jakarta:
PT. Elex Media Komputindo,
1999.
Text.
Turabian Style
Armistead, Colin G., Clark, Graham.
Times Management Series : Customer Service and Support Layanan dan Dukungan Kepada Pelanggan.
Jakarta:
PT. Elex Media Komputindo,
1999.
Print.